Terms and Conditions of Use

These Terms and Conditions (hereinafter, "the Terms") govern the contractual relationship between GPS LOBBO TEAM, S.L. (hereinafter, "the Provider"), owner of the Agéndalo ToDo service, and the professional or company contracting the use of the software (hereinafter, "the Client"). The service consists of a SaaS platform for managing appointments, clients, consent forms and invoicing for businesses in the hairdressing and beauty sector.

Registration for the service requires acceptance of these Terms and the Privacy Policy. The Client is responsible for the accuracy of the data provided during registration and for maintaining the confidentiality of their access credentials.

The service is offered under a single monthly subscription (price excluding VAT): - **Single plan:** €48 / month + VAT, all included Prices may be updated with a minimum of 30 days' notice. **Free trial period.** The Client has a free 30-day trial from registration, with no need to provide a card or payment method. During the trial, WhatsApp reminders and consent signatures are limited to 10 sends and 10 signatures, respectively. When the trial ends, access to the platform is paused until the Client activates a paid subscription; the Client's data is retained and remains accessible after activation. **Monthly fee (active subscription).** The fee includes 100 WhatsApp messages and 100 consent signatures per month; overages are charged on a pay-per-use basis according to the current rate. Quotas reset each billing period.

Optionally, the Client may enable online payments from their own customers (membership fees, payment links and booking deposits) through Stripe's payment infrastructure (Stripe Payments Europe, Ltd.), using a Stripe connected account owned by the Client. Activation requires completing the onboarding requested by Stripe and accepting the Stripe Connected Account Agreement. The Client is the merchant of record for every charge made to their customers: they issue their own receipts or invoices and are responsible for the related refunds and disputes. Funds are settled directly into the Client's connected account through Stripe payouts; the Provider never holds end-customer funds. **Fee per managed charge.** Each charge managed through the platform carries a fee composed of a 1.2% Provider service fee plus estimated Stripe processing costs (1.5% + €0.25 per card transaction), an indicative total of 2.7% + €0.25 per transaction. The breakdown of each charge is available in the Client's dashboard. The Provider's service fees are invoiced periodically with the applicable VAT. Current rates are shown in the Online payments section of the dashboard and may be updated with at least 30 days' notice. The online payments service is independent from the subscription: disabling it does not affect the rest of the service.

The Client undertakes to: - Use the service in accordance with applicable law and these Terms. - Not share their credentials with unauthorised third parties. - Keep their contact and billing details up to date. - Accept responsibility for the use made of the service by their employees. - Comply with data protection regulations (GDPR and Spanish LOPD-GDD) regarding their own clients' data.

The Client may cancel their subscription at any time from the administration panel. Cancellation will take effect at the end of the current billing period, without entitlement to a pro-rata refund, except as required by applicable consumer regulations.

The Provider does not guarantee uninterrupted availability of the service. In no event shall the Provider's liability exceed the amount paid by the Client in the three months prior to the causative event. The Provider shall not be liable for data losses caused by the Client or third parties.

The Provider reserves the right to amend these Terms, notifying the Client at least 30 days in advance. Continued use of the service after the changes come into force implies acceptance thereof.

These Terms are governed by Spanish law. For any dispute, the parties submit to the courts of the owner's domicile, unless applicable regulations establish another mandatory jurisdiction.